Account & Data Deletion

1. Overview

Destina Edu – Parent App provides parents and legal guardians with access to student information that is provided and managed by the relevant school.

The school controls the underlying student records and determines which parent or guardian is authorised to access information about a student. The app provider does not have permission to independently add, modify, or delete the school's student records.

This page explains how to request removal of parent/guardian access, how requests may be verified, and what happens to information associated with access to the App.

This page is publicly accessible and does not require you to sign in to read it.

2. How to request deletion or removal of access

Parent/guardian access to Destina Edu is linked to the relevant student and is managed through the school's authorised processes.

If you want to stop using the App or request removal of your parent/guardian access, please contact the relevant school and ask the school to review or remove your authorised access.

You may also contact destinainfotech@gmail.com for assistance with your Destina Edu account or access. We may direct you to the relevant school where the requested action requires school authorisation or concerns school-controlled student information.

The app provider does not independently add, modify, or delete the underlying student records maintained by the school.

3. Verifying your request

To protect against unauthorised requests, we may ask you to provide information needed to identify the relevant parent/guardian account or verify the request.

Where a request relates to school-controlled student information or authorised parent/guardian access, the relevant school may need to verify and approve the request before the requested action can be completed.

4. What happens to parent/guardian account information

Parent/guardian access and account information are handled according to the applicable account-management process and the instructions of the relevant school.

Where account information is no longer required and is subject to deletion under the applicable process, it may be removed in accordance with our Privacy Policy, applicable legal requirements, and any required school authorisation.

Removal of parent/guardian access does not mean that the underlying student records maintained by the school are deleted.

5. What may be retained

Some information may need to be retained for a limited period where necessary to comply with legal obligations, protect the security of our services, prevent fraud or abuse, resolve disputes, maintain required records, or fulfil other lawful purposes.

Student information provided by a school remains subject to the school's applicable retention policies and instructions. The school is the source of record and controls the underlying student records.

Aggregated or de-identified information that can no longer reasonably be linked to an individual may also be retained.

6. Processing time

Requests are processed within a reasonable period after the request has been verified and any applicable school authorisation or action has been completed.

The time required may vary depending on the nature of the request and whether action by the relevant school is required.

Some backup systems may take additional time to permanently purge information as part of their normal retention and backup cycles.

7. Confirmation

Where appropriate, we will provide confirmation when the applicable account or access-management request has been completed.

If we are unable to complete a request because additional verification or school authorisation is required, we will explain the next steps where permitted to do so.

8. Student information linked to your account

Your Destina Edu parent/guardian account may provide access to student information that has been entered and managed by the relevant school.

The app provider does not have permission to independently add, modify, or delete the underlying student records maintained by the school.

Removing parent/guardian access to the App does not delete the underlying student records maintained by the school.

If you want to request deletion, correction, or modification of a student's school records, please contact the relevant school directly. The school is responsible for determining whether such records should be retained, corrected, or deleted in accordance with its applicable policies and legal obligations.

9. Need help?

If you have questions about account access, deletion requests, or this process, contact destinainfotech@gmail.com or use our Contact & Support page.

For requests concerning the underlying student records, please contact the relevant school directly.